This program is designed for homeowners in Dallas who see their home as a valuable long-term asset and want it cared for proactively — without managing the details themselves.

Our clients value quality, consistency, and their time. Many have demanding schedules and prefer a structured, reliable approach to home maintenance rather than reacting when something goes wrong.

The program is available to both post-remodel clients and select existing homeowners throughout Dallas.

The Home Maintenance Program is structured as a 12-month agreement.

This timeframe allows us to plan and deliver care in a way that is both effective and responsible. Many essential maintenance items need to be checked, serviced, or reviewed on a seasonal or annual basis, and a full year ensures nothing is missed.

A 12-month program also allows us to:

• Secure preferred and discounted rates with maintenance partners

• Schedule visits in advance, aligned with how often systems should be checked

• Deliver preventative care rather than reactive fixes

• Maintain consistent documentation and follow-through

Shorter-term arrangements don’t allow for the same level of planning or preventative oversight, and ultimately are not as effective for properly caring for a home.

At the end of each term, we provide a summary of services completed and recommendations for the year ahead, and you can renew or adjust your level of care as needed.

Yes. The Koonsman & Co Home Maintenance Program is offered exclusively in Dallas.

Because we are a Dallas-based design and build firm, this allows us to provide consistent oversight, trusted trade coordination, and a level of service that wouldn’t be possible outside our local area.

A handyman typically addresses individual tasks as they arise.
Our program provides ongoing oversight and preventative care.

As designers and builders, we understand Dallas homes from the inside out — how they are constructed, how materials perform in the Texas climate, and where issues tend to surface over time.

Rather than managing multiple vendors or reacting to problems, you have one trusted team caring for your home consistently and documenting everything along the way.

The in-home assessment is a comprehensive walk-through of your Dallas home.

We review key systems, finishes, and safety items, document existing conditions, and identify essential maintenance needs. This allows us to recommend the most appropriate level of care and create a thoughtful maintenance plan tailored to your home.

Very little. Once enrolled, all scheduling, communication, documentation, and approvals are handled through a dedicated client portal. You’ll receive clear visit summaries and photos, but you won’t need to manage day-to-day decisions unless approval is required for work outside your plan’s scope.

Our goal is to respect your time while keeping you well informed.

• Essential focuses on baseline preventative care and safety checks.

• Premium includes Essential services plus a defined allocation of handyman hours for minor repairs and adjustments.

• Concierge provides the highest level of care, with expanded hands-on support and proactive oversight of often-forgotten maintenance items.

We’ll walk you through the options and recommend the level that best fits how you live in your Dallas home.

No. Handyman hours are intentionally defined by service level to ensure consistency, quality, and clear expectations. This structure allows us to deliver reliable service while avoiding scope creep.

If additional work is needed beyond your included hours, we’ll outline the scope and obtain approval before proceeding.

If we identify work outside your plan’s scope, we’ll clearly explain the recommendation, timing, and cost before moving forward.

No additional work is undertaken without written approval.

Visit frequency depends on your selected service level and the needs of your Dallas home.

Essential plans focus on preventative visits, while Premium and Concierge plans include more frequent visits and hands-on support. Visit cadence is confirmed during onboarding and adjusted as needed.

Every visit includes written summaries and photo documentation, all stored in your client portal. This creates a clear record of how your home has been cared for over time — something many Dallas homeowners appreciate for both peace of mind and long-term value.

Yes. Your needs may change over time, and your service level can be adjusted at renewal. Many clients begin with one level and transition as they settle into the program or as their home’s needs evolve.

Before your 12 month service term ends, we’ll provide a summary of the work completed and recommendations for the year ahead. From there you can cancel, renew or adjust your level of care.

The first step is to schedule an in-home assessment for your Dallas home.

From there, we’ll guide you through the process, recommend the appropriate service level, and take care of the rest.